SHIPPING POLICY

What’s the status of my order?

Go to My Account > Orders and click on the order number to review the status of your order along with the tracking information..

How can I cancel an order after placing it?

You can directly cancel an order that has been recently placed by navigating to My Account > Orders

If the order has further processed and is in transit then it’s not possible to directly cancel it. If it is rejected at the time of delivery, then we will refund you once the product reaches back to us in case of prepaid orders.

How long does it take to ship the orders?

We usually process and dispatch all orders within 1 business day and the standard delivery time is 1-3 working days for Delhi-NCR or 3-5 business days for the rest of India.

(Business days exclude National Holidays and Sundays)

What happens of my order get’s delayed?

We always do our best to expedite the shipping for all orders, however, it’s possible in some rare occasions that shipment delay may happen. Shipping delays may also happen due to unforeseen and uncontrollable circumstances, such as: recipient unavailable or un-contactable, incorrectly addressed orders, weather conditions and so on. We will try our best to notify customers of the delay in such situations.

How can I track my order?

You can find tracking link by navigating to My Account > Orders.

The tracking link will be available only when the order is about to dispatch and shipment is created with the courier company.

How do you ship the orders?

We have partnered with various shipment providers including but not limited to Delhivery, BlueDart and Ecom Express for local delivery to various pin codes in India.

Which locations or Pincodes do you deliver to?

We service over 20,000 Pincodes all over India which caters to majority of the population and areas of the country.

Pincode serviceability may update from time to time and may be different for Prepaid and Pay on delivery methods based on availability.

In case your Pincode is not serviceable, then our website will automatically block you from placing your order after you add your Pincode at checkout.

What are the delivery charges at olinopharma.com?

We charge ₹60 on orders below ₹500 and offer free shipping on all orders above ₹500.

What countries do you ship to?

We currently ship within India only and not to any international location.